Senior Product Manager - Customer Experience - Internet/eCommerce

Senior Product Manager - Customer Experience

Position: Sr. Product Manager - Customer Experience

Job Location: Mumbai

Job Type: Permanent & Onsite (5 days working)

Experience: 5+ yrs

Qualification: Bachelor's degree in a relevant field; MBA & additional certifications in product management are a plus.

Responsibilities:

- Drive the strategic vision and metrics for optimizing website customer journeys and funnels

- within the B2B manufacturing industry, focusing on delivering exceptional user experiences.

- Utilize advanced analytical skills to deeply understand customer behavior and pain points, translating insights into actionable strategies for continuous improvement.

- Collaborate closely with cross-functional teams, including other product managers, to develop end-to-end solutions that are user-friendly and measurable by metrics.

- Obsessively prioritize customer needs and preferences throughout the product development lifecycle, ensuring alignment with business objectives and industry best practices.

- Leverage a comprehensive understanding of the B2B commerce landscape to tailor website experiences that resonate with target audiences and drive conversions.

- Implement rigorous testing and experimentation methodologies to validate hypotheses and refine website strategies, always striving for incremental improvements.

- Foster a culture of data-driven decision-making within the team, using metrics to evaluate performance and guide future enhancements.

- Continuously monitor industry trends and competitor strategies to identify opportunities for innovation and differentiation in website customer journeys.

- Establish and nurture relationships with key stakeholders, gathering feedback and input to inform product roadmap decisions.

- Collaborate with product managers across different areas to ensure cohesive and seamless integration of website solutions into the broader product ecosystem.

Qualifying Criteria:

- Minimum of 5 years of proven experience in product management and have managed a team before

- Strong understanding of the product lifecycle from ideation to launch and post-launch optimization and adoption

- Demonstrated ability to drive product vision, strategy, and execution

- Proficiency in conducting market research, competitor analysis, and customer feedback analysis

- Demonstrate infinite ownership to drive delivery across multi-functional teams

- Track record of successfully collaborating with cross-functional teams, including engineering, design, marketing, and sales

- Experience in defining and analyzing product metrics to make data-driven decisions

- Excellent communication skills with the ability to articulate ideas and strategies clearly

- Proven ability to identify problems, propose solutions, and drive results

- Familiarity with agile methodologies and the ability to adapt to a fast-paced, dynamic work environment

- Entrepreneurial mindset with a focus on innovation and continuous improvement

- Inviting applications from Internet/eCommerce industry only. Candidates must be stable at career.