Senior Product Manager - Customer Experience - FinTech

Role: Senior Product Manager - Customer Experience

Location: Bangalore

Lendingkart Group aims to make working capital finance available at the fingertips of entrepreneurs, so that they can focus on business instead of worrying about the gaps in their cash-flows.

Lendingkart Technologies Private Limited is a fin-tech startup in the working capital space. The Company has developed technology tools based on big data analysis which facilitates lenders to evaluate borrowers creditworthiness and provides other related services.

Lendingkart Finance Limited (formerly Aadri Infin Limited), is a non-deposit taking NBFC, providing SME lending in India. The Company aims to transform small business lending by making it convenient for SMEs to access credit easily. The Company uses technology and analytics tools, analyzing thousands of data points from various data sources to assess the creditworthiness of small businesses rapidly and accurately.

Meet us at https://www.lendingkart.com/

Read our articles at - https://lendingkart.com/blog

Website: https://www.lendingkart.com/

Please go through the below job description and company details, if the role excites you, respond with your updated resume and following details.

Total Experience:

Current CTC: Fixed + Variable in Lakhs per annum

Expected CTC: whether negotiable

Notice Period:

Updated CV:

This role is responsible for driving the customer experience (CX) roadmap for Lendingkart across multiple channels including the mobile app, mobile web, desktop, and call centers. She/He will partner with Lendingkart Operations and Marketing teams to formulate the CX roadmap and partner with UX, Technology and Data teams to implement the roadmap.

The ideal candidate is comfortable marshaling large amounts of data to make decisions and build business cases. We are looking for a Product Manager who shares Lendingkart's passion for the customer. The ideal candidate would have an understanding of the global mobile interaction trends with an eye on local complexities in India. He or she will work with many different parts of the Lendingkart organization, and as such, will need to be an effective influencer as well as a passionate leader.

This position is located in Bangalore, India.

Responsibilities -

- Define a world-class experience for Lendingkart customers that bridges online and mobile channels including messaging channels such as WhatsApp, etc.

- Partner with UX research and design teams on user research and testing exercises Coordinate and engage with multiple teams from a variety of functions including tech, product, design and operations teams to prioritize and launch new features or enhancements

- Define, measure, and monitor key metrics and use the same to drive the customer experience roadmap