Senior Product Manager/Chief Manager/Assistant Vice President - Credit Card

Sr. Product Manager(CM/AVP) - Credit Card (Affluent & Premium) - BANK

Given below 2 positions with a Leading Bank.

1. Sr. Product Manager(CM/AVP) - Credit Card (Affluent & Premium)

2. Product Manager(SM) - Credit Card (Affluent & Premium)

Location - BKC Mumbai

Job Responsibilities :

1. Manage the Client onboarding experience, expectations and communications, ensuring transparency throughout the entire onboarding process both internally and externally

2. Identify and drive new digital initiatives for credit card journeys. Be the driving force for improvements; Continuously initiate & drive process enhancements Streamlining existing processes to increase customer acquisition.

3. Design and execute national level promotional campaigns and other tactical strategies to enhance top line and to increase brand awareness.

4. Attention to detail and comfortable in dealing with completing administrative work associated

5. Effective workload management/prioritization based on business impact to optimize capacity/ productivity within the Onboarding team.

6. Ensure accurate and timely tracking and improvement of end to end Turn Around Time (TAT)

7. Ensure adherence to standards/KPIs and ensure pristine control environment maintained at all times

8. Observe demands of corporate policy and Bank Regulations of internal control and standards of legislation. Ensure taking appropriate measures for elimination of possible defects and violations, identified by Control Groups

9. To co-own the entire communication journey right from customer invitation, onboarding to CLCM along with the marketing team

10. Build alliances which can be used to offer better features and offers for premium products

11. Manage budgeting and forecasting exercises for the product P&L.

12. Management of digital and physical inventory

13. Client Servicing Escalation Management