Senior Process Manager - Customer Experience - Internet/Online

- Candidate should have experience in Process improvement, Process enhancement and SOPs

- Drive and own Operational Performance Improvement of APPs on the network

- Assess APPs proposing to join the network objectively on readiness for handling customer experience - both buy as well as sell side

- Translate improvements identified or required into SOPs / Guidance Notes

- Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimise these gaps through Spec enhancement or drive process changes at APP end

- Pre-emptively identify areas of inter APP disputes or challenges in APP operations resulting in customer issues