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21/02 Rupinder
senior Consultant at Promaynaov Advisory Services Pvt Ltd

Views:503 Applications:189 Rec. Actions:Recruiter Actions:31

Senior Process Manager - Customer Experience - Internet/Online (6-16 yrs)

Delhi NCR Job Code: 1378111

- Candidate should have experience in Process improvement, Process enhancement and SOPs

- Drive and own Operational Performance Improvement of APPs on the network

- Assess APPs proposing to join the network objectively on readiness for handling customer experience - both buy as well as sell side

- Translate improvements identified or required into SOPs / Guidance Notes

- Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimise these gaps through Spec enhancement or drive process changes at APP end

- Pre-emptively identify areas of inter APP disputes or challenges in APP operations resulting in customer issues

Women-friendly workplace:

Maternity and Paternity Benefits

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