Senior Process Manager - Campaign Operations - BPO

We have opening for Sr.Process Manager-Campaign Operations profile

Location- Airoli (Navi Mumbai)

Experience- 7+years

Experience of Campaign tools Unica. Eloqua, etc

- Will be a part of operations team working on marketing operations business.

- Need to work as an independent resource / individual contributor while still being part of larger marketing automation cluster and bring synergies

- Daily hands on campaign execution (segmentation, list pulls, flow creation) using IBM UNICA marketing automation platform

- Conduct extensive quality audits on segments and other work in UNICA. Interact with client stakeholders for validation

- Creating campaign performance reports on a weekly/monthly basis using data from UNICA.

- Extensive client communication, project management and problem solving.

- Should be able to create detailed documentation and process flows to reflect / capture ongoing projects

- Work with onshore UNICA consultant to get requirements and execute those requirements.

- Lead the offshore delivery team and be responsible for successful delivery to the client

- Hands on experience in managing email campaigns/ campaign operations

Candidate must have rich client interface experience with external clients i.e. outside India.

- Team management experience should be at least 3-4 year

- Lead the offshore team, be responsible for work allocation, resource management and team management

- Manage overall operations, quality and performance metrics for the offshore team

- Present monthly and quarterly updates to senior stakeholders at clients end