Senior Process Manager - Analytics & Reporting

Work Experience: Minimum 6 years of relevant experience in Analytics and Reporting

Must Haves:

- Proficient using any one of listed web analytics tools - Adobe Marketing Cloud or Google Analytics.

- Hands-on knowledge onAnalytics modules: SiteCatalyst, Adobe adhoc and Adobe Workspace

- Exposure to retail / Ecommerce / Marketing web analytics

- 4-5 Years experience in executing web / analytical projects

- Drivescoping and manage expectations in data & reporting delivery

- Engage with international clients to understand and delivery on 6-12 month road map

- Strong project management skills and ability to multi-task between at least 2-3 live projects in parallel with execution team

- Experience of managing team of 10+ people

- Flexible to do hands-on work on business critical work stream

Good To Haves:

- Certifications - Adobe Business Practitioner, Google Analytics certified, Google AdWords certified

- Excellent knowledge in MS Office and VBA or Python skills

- Excellent verbal and written communication skills

Skills:

Technology - 1 Adobe Analytics, Google Analytics,

Technology - 2 MS Excel, Tableau or Qlikview

Responsibilities:

- Interface with the client independently to give status updates on projects and help in issue resolution

- Engage clients to brainstorm and build rapport as a trusted advisor

- Guide team with solution and delivery road map

- Share best practices of delivery, business insights and recommendations with team/clients

- Mentor team members to strong career path and guide right areas to upskill

- Coordinate with business partners to drive and complete actions critical to business

- Drive initiative to move up the value chain with client stakeholders

- Conceptualizing (or identifying), implementing & sharing process improvements

- Need to identify process improvement areas which can be implemented in the program, currently used in other processes

- Tracking various business critical KPIs and identify trends

- Develop and conduct process health checks and knowledge audits

- Timely business reviews with clients and operations review with leadership team

- Manage attrition, identify future staffing needs and formulate recruitment plans

- Ensure team participation in recruitment and all HR initiatives

- Develop, implement and maintain performance monitoring systems

Shift Timings: EMEA