Senior Practice Lead - Fraud Management - Digital Transformation

Senior Practice Lead - Fraud Management Digital Transformation

The role is of an Industry Principal/Senior Practice Lead - Digital Transformation (DTS). DTS is an established practice and Fraud Management services horizontal within DTS is one of the fastest growing businesses in the organization. As part of this Practice, the leader shall play a key role anchoring solutions, work on proposals and act as a thought leader internally and externally to potential clients during the pursuit cycle and project delivery.

The role has ample opportunities for growth, learning and exposure in one of the fastest growing practices

Responsibilities :

As a leader in DTS Fraud Management Services, you will lead the Fraud Management practice within DTS - be responsible for 3 primary things that we do; identify client / market need and Develop Solutions, Go To Market including Designing Solutions together with commercials (defend cost / RoI in negotiations) for client submission and Deliver Digital solutions

1. Develop Solutions:

- Be responsible for developing new solutions, either in-house or in alliance with external players

- Strong understanding of innovation initiatives in the industry from fraud operations standpoint

- Identify whitespaces, conceptualize solutions thru use case articulation, user story creation & wireframing

2. Go To Market:

- Be responsible for business development efforts - response to proposals, creation of collaterals and solution design support

- Oversee effort to put in place a robust Inside Sales program to penetrate mid / mass market

- Work with Influencers / Advisors to position the Practice in various forums / industry

3. Deliver Digital solutions:

- Deliver Digital solutions either as part of annuity transformation programs or deliver as one-time projects

4. Develop thought leadership Point of Views, methodologies, frameworks, toolkits, collaterals to support transformation projects and pursuit/solution design

5. Develop team:

- Hire, coach and mentor a team of high-performance individuals to deliver Fraud management solutions within specific industries (Telecom, Fin Services, Utilities, EduTech, Retail, etc.)

- Establish Academic relationships / certifications to build the knowledge base of the team

EXPERIENCE / SKILLS / EDUCATION:

Work Experience :

- 12-15 years' experience in fraud management / governance risk and compliance roles in Financial services industry / Retail / Telecom / Utilities / Education Technology / e-Commerce industries

- Experience in front-line business consulting, product development, solution development, responding to RFXs and delivering presentations to management teams (including CXOs)

Key Skills:

- Subject area expertise in fraud detection and prevention methodologies in financial services industry/ Retail/ Telecom/ Utilities/ Education Technology/ e commerce industries

- Knowledge of fraud prevention and detection frameworks, players, and ecosystem in the industry

- Knowledge of developing and operationalizing technology-led Digital interventions for processes in Fraud Management clients using technologies like RPA, Machine Learning, Advanced Analytics, Blockchain

- Excellent communication and client facing skills

- Ability to interact with senior client stakeholders and guide junior colleagues. Ability to efficiently engage with customer, manage multiple stakeholders, manage conflicts.

- Good to have: experience in developing Statistical / AI ML models for fraud detection, model monitoring, testing and feeding into fraud analysis and investigation