Senior Operations Role - Healthcare Process

We an have an opportunity in Operations for a health care process with an MNC.

Knowledge / Skills-

Qualification- Graduate/Post graduate

Total experience-10+ years

Location-Mumbai

Key Responsibilities-

- Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the client.

- Identifies causes for non-achievement of SLAs, develop solutions and execute the same.

- Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and with client to investigate causes for performance deviations.

- Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc.

- Develops strategic & tactical plans to identify, analyze and effectively respond to client needs, emerging trends and best practices.

- Conducts dip checks of parameters that impact performance & data integrity.

- Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions.

- Monitors compliance adherence through timely audits, generating awareness on the floor etc.

- Understands client's processes and suggest modes of value addition.

- Looks for additional revenue generation opportunity and play an active sales role for the business.

- Adhering to Information Security Policies and Procedures.

- Ensure reportees comply with the security policy and procedure.

In case if you find this opportunity interesting request you to send in your updated resume at the earliest along with current compensation [fixed & variable]