Responsibilities
- Lead a team of senior managers responsible for the management of their respective departments including recruitment, compliance, IT, sales operations, project management, creative design and technology deliver
- Run the recruitment process for positions that arise within the company including international
- Help Assign KPIS
- Assist your direct reports in building strategic plans/roadmaps and the development of future products and services to be used across the Field and Learning divisions.
- Analyse current processes and optimise - where possible identify systems and/or process issues and implement new solutions to drive improved business performance.
- Analyse & interpret performance data in order to identify issues before they materialise and put proactive solutions in place to maintain performance standards.
- Create a framework that builds on the corporate culture, ensuring that our staff are motivated, engaged and receive the development needed to thrive
- Support and provide advice to department managers to ensure they're equipped for the role and the challenges they face on a daily basis.
- Organised and efficient, with an ability to manage creative processes, as well as grasp operational details and financial strategies.
- Create succession planning within the business at all levels
- An ability to establish and build productive working relationships with support teams across the broader business, in particular IT, payroll, marketing and sales.
- Provision of leadership through effective communication with department managers resulting in an improvement to output.
- Responsible for developing and implementing performance strategies.
- Development & monitoring of budgets across each respective department.
Requirements
- Proven track record in managing a team of primarily technical and support staff.
- Proven experience having worked as a General Manager Operations in a multi-level organisation
- At least 5 years work experience at a senior management level
- Proficiency in compliance, operations management, particularly in the effective management of people
- Ability to successful engage external departments and business units
- Ability to understand various business and systems process management
- Has worked with or run a sales team.
- Ability to understand the interconnection between technical, operational and cultural impacts of potential ideas and solutions
- Clear and concise communication skills - both written and verbal
- Demonstrated success working with cross-functional teams
- Strong proficiency in the entire Microsoft Office Suite
- A relevant tertiary qualification in Business or similar is highly regarded but not necessary
R. Mahesh Kumar,
Global Professional Services
Chennai
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