We have a job opportunity for one of the most leading e-commerce company as Senior Operations Manager - Bangalore. Age : Upto 32 Package : Upto 17 LPA Language : Kannada Compulsory Job Location : Bangalore Please note only male candidates with excellent communication skills is eligible for the role. JOB DESCRIPTION : - To ensure great customer experience through managing an early morning supply chain with a multi hierarchy team of 1000+ members which can successfully execute Tens of Thousands of shipments every morning without failures. - The Operations function of the organization is responsible for order fulfillment, logistics and customer experience. The Operations Manager has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks: Customer Experience: - Ensure adherence to the Service Level Agreements as informed to the customer. - Work towards continuous improvement for serving all customers within the stated service delivery times across the city. - Liaison with customer relationship team to ensure seamless customer experience Manpower Management: - Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment - Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks. - Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any - Monitor the performance metrics of different reporting teams and take necessary actions to improve the same. Vendor Management: Process and compliance: - Help build and implement SOPs. Manage workflow and day to day operations - Ensure compliance in hub operations and logistics in all areas. - Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand - Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city - Explore opportunities for reducing the overall Cost per Delivery. - Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. Senior HR Recruiter Upraisal People Productivity Performance Mob :- +91 9920293660

Bangalore

Senior Operations Manager - eCommerce   

Senior Operations Manager - eCommerce    ,Job Description for Senior Operations Manager - eCommerce    in Upraisal in  Bangalore for (3-9) years of experience. Apply Now!

Job Description for Senior Operations Manager - eCommerce    in Upraisal in  Bangalore for (3-9) years of experience. Apply Now!