Senior Manager - Operations / Senior Operations Manager / Senior Manager Business Operations  Critacal Skills Required  - Minimum 12+ Years of experience  - Excellent knowledge of Service Delivery in a voice/semi voice process  - May or should have information on internet or social networking products or services  - The job will require fairly high amount of work in shift environment as per requirement  - Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.  - High analytical skills  - Lean Certification or Six Sigma certification would be added advantage, but not mandatory  Responsibilities on the Role  - Responsible for day to day Operations management  - Monitor and ensure organisational goals and contractual commitments are met (e.g buddget/ cost, service availability, responce, reports).  - Effective and efficient customer escalation Management  - Confident client management  - Should have demonstrated experience in dealing with large scale, highly availabile, and SLA managed services.  - Performance Management  - People Management  - Process Improvement

Bangalore

Senior Operations Manager - BPO 

Senior Operations Manager - BPO  ,Job Description for Senior Operations Manager - BPO  in Radar Technosoft India in  Bangalore for (12-16) years of experience. Apply Now!

Job Description for Senior Operations Manager - BPO  in Radar Technosoft India in  Bangalore for (12-16) years of experience. Apply Now!