- The purpose of a Senior Manager is to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs. - To lead the entire operations and customer service delivery processes of the company with end to end delivery of required parameters within defined TATs. - Responsible for Design and implement the operations strategy to maximize productivity and hence profitability of the organization. Key Responsibilities : - Develop the Operations strategy for the organization, keeping in mind the business requirements - Drive &amp; track initiatives within functional strategy to completion - Work closely with senior management to create annual plan for operations budget, manpower planning and cost saving initiatives - Influence the business stakeholders for supporting the backend processes and customer facing processes - To be responsible for overall performance, cost and delivery of operations - Analysis of problems and make decisions on solutions. Analysis of complex issues/solutions and escalate to senior management for review - Conceptualizing &amp; creating logic &amp; process flows and coordinating with the in-house tech team to automate processes and enable better process management - Review operations of the business on a regular basis and support decision making - Drive all the key functions effectively with constant focus on innovation &amp; re-engineering of existing processes to make them more efficient - Work with the Operations Manager's to manage and support workloads and escalate issues wherever necessary to avoid failures - Lead and nurture the operations team by monitoring performance on an ongoing basis and ensuring continuous development of the team. - At least 2-3 years experience of leading large operations team &amp; Willing to work in UK / US Shifts. - Should have experience in Client Engagement &amp; Client Management.

Mumbai

Punjab

Senior Operations Manager - BPO 

Senior Operations Manager - BPO  ,Job Description for Senior Operations Manager - BPO  in Randstad Sourceright in  Mumbai Punjab for (10-12) years of experience. Apply Now!

Job Description for Senior Operations Manager - BPO  in Randstad Sourceright in  Mumbai Punjab for (10-12) years of experience. Apply Now!