Senior Officer - Collections Operations - BFSI

Core Responsibility :

- Good Experience in Collections Operations for Consumer Banking Products Like Credit Card, Debit Card and Personal Loan.

- Support in control functions such as account reconciliation, and reviewing collection activities.

- Assist settlement desk in validating plans given to customers, payments received and appropriate reversals done. This is also required for deceased and ILOE insurance cases.

- Assist collections ops manager with BCP, RCSA and other tasks

- Raise timely operational risk incident as per approved guidelines

- Liaise with internal stakeholders namely finance and payroll teams to follow up on clearing payments to vendors.

- Ensure that the collection agency and legal invoices are processed timely.

- Liaise with empanelled agencies and lawyers and provide them with relevant support.

- Submit timely reports to management on collection review findings.

- Identify necessary training needs amongst collections staff.

- Handling walk in customers for any queries on insurance and payment plans

- Process cheque presentation for overdue customers with proper approvals in place

- Review the complaints received through various channels, find resolution, obtain approvals in line with DOA.

- Handle issuance of collection letters, post proper validations

Salary offered: 7-11LPA