Senior Manager/VP - Quality Assurance - Six Sigma Master Blackbelt - Insurance

Senior Manager/VP - Quality Assurance

The Sr. Manager for operations excellence and quality assurance will be responsible for creating a framework to drive a culture of quality in the organization.

Key activities :

- Drive and provide mentorship on improvement projects. Also track efficiency / productivity / quality improvement

- Assessing and enhancing operational controls

- Design and execute on training programs for use of quality tools in operations

- Ensure operational procedures are in compliance with policies and contracts and is responsible for the accurate and consistent execution of departmental procedures

- Oversight to the Quality Check / Quality Assurance teams

- Effective project management of work migration - requires coordination with different stakeholders and ability to influence senior leadership across the organization

- Review and analyze results to determine necessary procedural changes or applicable corrections at both the plan and participant level. For complex product features, utilize data mining skills and identify key attributes to highlight trends and anomalies.

- Intellectual curiosity required to ask the right questions and drive out inconsistencies. Research the anomalies and create solutions to improve processes, automate tasks and to enhance control reporting.

- Work requires the exercise of initiative and judgment on addressing and resolving highly complex processes and recommending alternative courses of action if needed.

- Document audit processes, findings and proposed solutions for presentation to senior management.

- Comprehensive knowledge of the business and products/services will be necessary

- Provide inputs to validate that systems are functioning properly and that control reporting is being generated and reviewed. Provide feedback of challenges to related teams for process improvement and system

Managerial accountabilities :

- Plan, develop and manage department objectives, procedures and budgets to ensure overall divisional goals are being achieved or exceeded. Recommend and implement procedures and productivity measures, and new technologies to increase efficiency, productivity and cost effectiveness of department.

- Performance reviews, people management

- Provide supervision, training, coaching, motivation and personal development of department management staff to maximize the departments- resources.

Minimum Qualifications :

- Six Sigma Master black belt - Mandatory

- Experience in Retirement planning or investment industry - Mandatory.

- Minimum 15 years of experience with at least 5 years as a Quality leader