Senior Manager/Vice President - HR Service Delivery - BPO

Hiring Manager/VP Professional with 15 years of Experience in HR Service Delivery.

Designation : Sr.Manager (VP)

Job Location Would be : Gurgaon

Shift Would be : General Shift

Experience Required:- Minimum 15 yrs

NP : Max 90 days

Qualification : Any.

Job Description :

IB HR Service Delivery Lead will drive HR processes/initiatives across the four stages of the employee lifecycle (Talent Acquisition, Talent Management, Talent Development and Talent Engagement/ Retention) along with partnering with business stakeholders, supporting client discussions, managing employee escalations/grievances and applying

- Accenture policies to support delivery and execute growth programs as directed. He/she would be leading the India Business.

Key responsibilities :

Leadership & Strategy :

- Develop Human Capital Strategy and tactical programs to achieve the same; in alignment with the long range and annual plans / priorities of the business

- Support and participate in the business strategy by bringing in the people context

- Define the operational framework for the delivery of services provided by the Cross Entity service delivery teams based upon the defined business and HR strategy in the business

- Adapt, communicate and implement the strategic direction of HR operations to ensure adherence to global policies and processes

- Drive the programs that future-readies the business viz. leadership development, culture, talent management etc.

- Lead pre-merger and post-merger people integration in M&As.

Stakeholder Management :

- Build and maintain effective partnerships with stakeholders, with Business leaders and within HR both global and local

- Advise top management of the businesses on HR imperatives

- Drive alignment across entities to ensure consistent application of processes, principles and programs

Delivery :

Ensure the effective delivery of the HR processes : Talent Acquisition & Management, Reward, Capability Development, People Advisory support, Employee life cycle management, Leadership Development, Change Management and Talent Supply Chain processes

- Develop/drive/participate in a broad range of HR processes, primarily by defining requirements, providing business insights, setting priorities, reviewing solutions, providing planning input and communicating to business leadership

- Responsible for collaborating with different parts of the HR organization within and outside the geography, ensuring all roles are working to solve for Accenture, minimizing - silo-thinking-, scope conflicts and ensuring adherence to the governance model in their respective organizations

- Develop and manage HR budgets.

People Advocacy :

- Manage People connect programs, run employee diagnostics, drive engagement initiatives, talent retention programs etc.

- Champion diversity through talent acquisition and management, leadership development and other diversity initiatives

Delivery Excellence & Process Improvements :

- Identify and drive continuous improvements to the scope, performance and cost-to-serve of each team

- Lead initiatives and work with the CoEs to improve the end-to-end HR delivery processes

- Accountable for driving consistent, standardized and effective service delivery of HR processes

- Drive development, adjustment, monitoring and improvement of HR programs

- Drive localisation for global solutions and trigger adjustments in case of changing business conditions

Anwar
Sr.ITES Recruiter
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