We are hiring for one of the leading BPO/KPO company based out of Gurgaon for the post of Senior Manager in US Residential Mortgage Loan Processing Profile.  Experience: - 10 to 15 years  - Should have managed a team of 120 plus FTE's  - 4 to 5 years of account management experience  - Minimum 10 years of experience in US mortgage industry  - Should have managed e2e Processing/Underwriting/Closing shops  Principle Responsibilities:  - Provide leadership and guidance to Supervisors specializing in US residential Mortgage  - Subject matter expert across the entire mortgage process  - Responsible for service delivery and customer delight for multiple mortgage clients  - Establish strong relationship with clients  - Maximize same account revenue growth  - Establish and monitor processes and systems in place to ensure high quality of delivery  - Support the quality team to develop, implement and maintain a quality plan to standardize process quality systems and policies across locations  - Ensure timely intervention and resolution of client escalations  - Management reporting  Team Responsibilities:  - Identify, onboard and retain right talent  - Develop and organize training programs for effective service delivery  - Mentoring and coaching team managers  - Review team's performance against operating plans and standards  Other Responsibilities:  - Coordinate and liaise with inter department for smooth functioning of operations  - Implement and act in accordance with the organization's information security policy  - Optimize operational cost and meet revenue per FTE targets

Delhi NCR

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Senior Manager - US Residential Mortgage Loan Processing - BPO/KPO  

Senior Manager - US Residential Mortgage Loan Processing - BPO/KPO   ,Job Description for Senior Manager - US Residential Mortgage Loan Processing - BPO/KPO   in Bersavi Consulting in  Delhi NCR Others for (10-15) years of experience. Apply Now!

Job Description for Senior Manager - US Residential Mortgage Loan Processing - BPO/KPO   in Bersavi Consulting in  Delhi NCR Others for (10-15) years of experience. Apply Now!