Senior Manager - US Health Care Enrolment Business / Customer : - Ensure adherence to Quality norms and procedures - Oversee the accuracy of status reports for customers (internal/external) - Manage and resolve escalations and issues raised by customers and process specialists - Interact with customers (internal / external) and keep stakeholders appraised of the process performance - Identify and drive opportunities not limited to Cost Optimization, Process Excellence to enhance service delivery - Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken - Identify and drive opportunities to enhance customer experience Project/Process : - Support Knowledge transfer at the time of process transition from the business site. - Drive team to achieve process Service Level Agreements / metrics i.e. productivity and quality targets within the established timelines - Ensure compliance controls are met - Ensure documented process guidelines are followed;conduct periodical reviews for process adherence Conduct ad-hoc Quality checks : - Review process audit findings and take corrective action - Innovate ideas to error proof the process and reduce manual interventions - Collaborate with training and development team to set up industry and soft skill training for the team - Maintain operations rigor around daily huddles, visual management, knowledge management, cross training etc. - Ensure optimum resource utilization through cross training initiatives and buffer management - Interface with other departments for getting required support for the team and best practice sharing People / Team : - Conduct regular 1-0-1s to gauge the pulse of the team members - Guide and mentor team members - Groom self and team to support vertical growth - Allocate/Manage work and tasks to the team - Facilitate knowledge sharing within and across teams - Conduct performance appraisals for team members - Report to the manager on performance, status and any escalations - Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues - Manage attrition and absenteeism - Support recruitment efforts for the team - Direct Reports: Process Leads, Assistant Managers and Managers Team Size: 100-150

Anywhere in India/Multiple Locations

Senior Manager - US Healthcare Enrolment 

Senior Manager - US Healthcare Enrolment  ,Job Description for Senior Manager - US Healthcare Enrolment  in Vervenest Technologies Pvt Ltd in  Anywhere in India/Multiple Locations for (6-10) years of experience. Apply Now!

Job Description for Senior Manager - US Healthcare Enrolment  in Vervenest Technologies Pvt Ltd in  Anywhere in India/Multiple Locations for (6-10) years of experience. Apply Now!