Senior Manager - Training - Telecom

We are currently hiring a Sr.Manager - Training for a Telecommunication Company.

Key purpose of the role includes :

- Training manager plays the pivotal role of timely and high quality execution of all training initiatives

- This role provides a single window to local business units to help prioritize, plan and deliver appropriate capability building solutions that enhance business results.

- The incumbent manages and nurtures a team of trainers to ensure high impact delivery of training initiatives.

Major Responsibility Areas :

- Respond to the BU and operational challenges and opportunities to support revenue growth.

- Promote solutions and in critical areas formulate proposals fitting exactly to the Business needs.

- Engage directly with the business teams to prepare Training plans, implement recommendations, organize and write business requirements, and participate in new business development.

- Facilitate regular governance and action tracking between SSRT (Sales,Service & Retail Training ) function and BU, and ensure timely execution and clear communication from SSRT to Business.

- Create and present relevant SSRT(Sales,Service & Retail Training ) SOPs and analyze for preventive and corrective action.

- Capability building of Team members and career progression Planning.

Pre-Requisites :

- A background in sales or service training within a mass customer base environment is a must.Hence candidates from other verticals such as Insurance,Banking,FMCG and FMCD are also encouraged to apply,provided they meet the below set criterion.

- Should be able to weigh implications and reconcile the demand/delivery capability to set realistic expectations.

- Must be an effective communicator,must have good influencing ability, interpersonal skills and Strong Drive for Results.

- Should be a team player and strong at conflict management and resolution.

- A Positive, Can-Do attitude.

- Involves traveling as the incumbent would take care of AP & Telangana territory.