Senior Manager - Technical Lead - IBMS

Sr. Manager - Technical Lead - IBMS

Location: Chennai

Exp: 11+ Years

JD

- Provides governance, leadership and guidance to location leads and facilities Chief Engineers in maintenance of IBMS system

- Works with facility and location engineering team to determine how IBMS operations are performing. Manage the IBMS systems in accordance with Standard Operating Procedures. Develops and executes a comprehensive preventive maintenance program to ensure that the facility's physical plant and facilities are in excellent and efficient condition.

- Record and review breach in SLAs by vendors.

- Management and review of vendor performance against defined SLAs.

- Periodic review and provide feedback on contract performance.

- Responsible for city / cluster contracts with various OEMs and service providers.

- Conduct periodic audits of works for agreed outcome and quality execution of works.

- Conduct structured meeting on monthly / quarterly and evaluate vendors performance.

- Prepare vendor evaluations based on contract performance and certify SLAs and KPIs achieved.

- Resolve issues on contract disputes in collaboration with procurement team.

- Implement necessary changes to SOW during renewal of contracts bases last year performance and business requirement.

- Responsible to administer organization standard operating procedures and policies across the facilities.

- Reviews standard operating procedures of units for optimizing the performances.

- Conducts structured evaluation of process compliance and generated performance reports.

- Responsible for ensuring all statutory norms .

- Responsible for automation of systems and align with pan India strategy.

Crisis Management

- Risk assessment and Mitigation plan to be prepared and reviewed every year .

- Management program to be designed for mitigating the risk.

- Crisis management process and procedure to be prepared and practiced.

- Each of the emergency scenarios to be designed as Mock drills and practiced.

- Standard operating process to be written for each of the emergency scenarios.

- Communicate and update all the concerned Stake holders about the Crisis or Emergency.

- Adhering to the Business Continuity and Disaster Recovery process and procedures.

- Ensure Zero/Minimum down time/Support BCP and BCM teams and restore the location to normal operations during various emergency scenarios

Compliance management

- To work towards optimum Risk performance Index improvement.

- To ensure 100% legal and statutory compliance, labor compliance.

- SEZ, STPI and Custom compliance to be understood and maintained as per the guidelines.

- Ensure compliance on Health Safety standards as per OHSAS 18001 and EMS 14001 Standards.

Reports and analysis

- Need of reports to be identified and designed in coordination with the stakeholders to capture relevant metrics

- Digitalization of the reports to be planned based on the criticality

- Shared service management and report review and analysis.

Planning & Budgeting

- Preparation of the Budget in coordination with all the service lines.

- Ensure optimum and effective utilization of budget in providing congenial work environment and amenities for the work place.

- Cost optimization initiatives to be driven to eliminate the wastages.

- Vendor payment to be done as per the process and the service level agreement.

- Financial review of budget and expense management

Transition Management

- Understand the change and transition management of various types like new facility takeover, transport platform change, Project migration etc.

- Design the change management process, metrics and measurement points.

- Periodic follow up and Monitoring of the Transition management track.

- Timely escalation at the appropriate level as and when the deviation is observed.

- Timely implementation of the various milestone of transition project .

- Tracking and governance of the application legal and statutory laws due the Change.

Stakeholders

- Understand expectations of internal and external stakeholders and work towards meeting them.

- Contribute towards driving change management in various engagements as needed.

- Ability to construct a change management plan and socialize with all the stakeholders to achieve the transformation from existing solution/process to new solution/process.

- Ability to resolve a conflict situation with all stakeholders consensus.

People /Personal Skill

- Excellent communication (verbal and written), interpersonal skills and proven capabilities effectively representing businesses and driving decisions with senior executives.

- A proven ability to influence and collaborate across groups, and at all levels of an organization and across geographies.

- A high degree of cultural awareness and demonstrated experience in working across different cultures.