Senior Manager - Supply Chain - Europe Markets

We are looking for supply chain manager who could work on multitasking role involving Customer service, Demand and Supply planning.

CUSTOMER SERVICE OPERATIONS - 80%

- The role include: customer interaction -regional as well as global

- Manages all aspects of customer service activities typical to customer service manager role in a manufacturing organisation like:

- Manage Sales order processing, amendments and cancellations through order processing team

- Responsible to liaise with PPC, Dispatch , Logistics, Plant and documentation team to ensure on time customer order fulfillment

- Handle customer complaints related to Shipment errors, Quality, Billing, Credit, Documentation and Logistics.

- Spearheading Demand-Supply Planning with respect to the forecast shared by customer by collaborating with sales managers, EU SCM team, production planners, allocation planners, Plant dispatch team.

- Extensive end-to-end collaboration for meeting the demand to supply

- Analysing forecast from the sales team and customer service team in Europe Office to strategize on the supply and capacity to produce

- Coordinating with high profiled voluminous customers directly on demand increases and drops and arriving at solutions to keep their production lines running.

- Studying enhancement required and defining time-lines for additional volumes to be served to the customer

- Streamlining transition of SKUs moving from one source to other including trimming inventory at Europe WHs Documenting demand-supply report for each customer served through WHs or directly thus equipping the Europe SCM team with information.

- Preparing visibility Dashboard for Sales Team on field comparing the budget, forecast and actual sales.

PROCESS DEVELOPMENT - 20%

- Explore opportunities for automating manual process using advanced excel , Macros etc.

- Create SOPs and Process documents

Minimum Required Qualifications

- Graduate in Engineering / Business/Operations Management

- 8-12 years' experience in supply chain

- Experience in working with ERP system

- Process driven; documents and maintain policies, procedures and key measures