Senior Manager - Solution Architect - RPA Solutions - Customer Success Team - BPO

We are looking for a Solution Architect

- Client is currently experiencing an unprecedented level of change and transformation across the business at Global, Business Units and Regional levels, with a strong 2020+ ambition at both top line and margin levels.

- The Solution Architect will be part of the Customer Success team which manages all stakeholder relationships from design through successful service delivery.

- At its core, the Customer Success value proposition is for stakeholders to receive maximum value from services, and positively impact business performance. The customer experience starts with simple awareness of capabilities and can flourish only when the customer understands the different options and how to leverage them.

- The Solution Architect will leverage his/her BPO and GBS experience to develop solutions with stakeholders that leverage the capabilities of Business Process Re-engineering, Centralization, Workforce Optimization, Process Automation.

Objective of the role

- The Solution Architect will engage with stakeholders providing deep experience in Business Process Outsourcing (BPO) and Global Business Services (GBS). This role will provide expertise in crafting solutions as an outcome of the Transformation Program. The Solution Architect will provide thought leadership and best practices around people, process and technology as applied to a GBS platform.

Responsibilities

- Expert solution development

- Provide inputs for solutions and iterate on the optimized, best-fit

- Provide to Customer Success team: inputs to proposals, statements of work, client visits, new solution development

- Design solutions per stakeholder requirements; develop, implement and transition processes in line with the strategy specified by the Transformation Management Office (TMO)

- Work closely with BPR resources to deploy optimized processes

- Work in close collaboration with Process Automation team to present solutions that include automated processes when applicable

- Work directly with Mobilization team to ensure successful transfer of work to sites

- Collaborate with delivery teams for implementation of leading practices

Desired skills/experience:

- Experience in solutioning, consulting roles

- Ability to drive delivery excellence (best practices, quality principles, best in class technology and tools, productivity, analytics)

- Has engaged directly with Clients (Business Leadership) across Geographies (cross culture experience is desired)

- Is able to work with multiple stakeholders e.g. delivery leads, account management, clients and operational excellence teams

- Good knowledge of MS office (Excel and PowerPoint advanced skills) and must be a creative thinker

- Should have a valid passport, preferably with a US visa, and willing to travel domestically / internationally