Senior Manager - Service Delivery Operations - ITeS

Job Description

Service Delivery Management, BPO Operations Management, People Management, Stakeholder Management, Performance Management, Transition Management, Procurement Operations, Purchase Order Processing Vendor Creation and Maintenance, Spend Analysis

Project Management,Team Management,BPO Management,SLA Management,Process Management,Process Transition,Managed Services,Team Leading,Business Transition,Business Development

- End to End Purchase Order Due-diligence and Processing for the Client's Global User and Vendor base

- End to End Setup and Maintenance of the Client's Global Vendor Master Database

- Vendor Due-diligence as per Global Compliance and Sanctions Screening norms

- SLA and KPI Management; Month, Quarter and Year-end Special Support for Peak Volume Clearance

- Functional Expertise and Support to Client for migrating Legacy ERP platforms to Newer Technologies

- Functional Expertise and Collaboration with Client on Automation Initiatives and Projects

- Procurement Risk and Compliance Support to Client

- Periodic Operational Reviews with Client and Leadership

- Periodic and Adhoc MIS and Reporting Support

- Transition support to absorb Additional/New Scope of Work