Purpose of job - Manage the delivery of transactional services consisting of Accounts Payable, Accounts Receivables and General Accounting and agreed services to designated regions/countries as agreed Context and environment: (e.g. dept description, region description, organogram) SSC in India has been set up to provide back office transactional finance services along with COE to support Central Finance Team in managing the book keeping and accounting of the business transactions. The scope and service levels of service delivery are agreed with Corporate Services in conjunction Director Finance Operations through Under Pinning Contract. The SSC will be responsible for management of relationships with regional management teams and key customers/stakeholders in country and at HQ . Equality, Diversity & Inclusion: The Organization is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds. Accountabilities, responsibilities and main duties -&nbsp; (including people management and finance) - Monitoring and timely reporting on performance against service standards/KPIs as agreed in UPC for the regions serviced by the team. - Ensuring regular communication with key stake holders with update on services delivered - Ensuring compliance to with internal finance framework , policy and process guidance - Managing risks in accordance with ERMF framework - Managing teams to ensure that the quality of service delivery is enhanced through automation &amp; Innovation - Effective management of relationships with external partners (e.g. banking and service support teams), and internal system support and development teams - Maintenance of business continuity plans to guarantee provision of key accounting service functions - Demonstration of service efficiency against internal and external benchmarks - Regular liaison with Country , Region , SBU and HQ teams in ensuring that processes, systems and people remain flexible and responsive to potential changes. - Deployment of continuous improvement initiatives to increase customer satisfaction, increase efficiency and reduce costs - Drive a culture of automation / innovation in delivery of services to the agreed region Performance Management - Management of shared service centre staff to create an effective team in which staff is highly motivated and technically competent. Mentoring and motivating staff, and actively identifying opportunities for staff learning and development - Support development of staff to the satisfaction of staff and customers - Performance management responsibilities are carried out in compliance with corporate HR policies. - Thinking beyond a quarter, Be proactive and plan well in advance keeping organization objectives to achieve a stage of predictable service delivery. - Growth and Innovation-Encourage team and self to be creative and find innovative ways for process improvement. - Takes a structured and effective approach to own work and demonstrates leadership potential Quality (Voice of Customer) - Aim towards getting positive feedback from customers, prepare action plan for constructive feedback. - Client engagement to set a defined protocol for Communication and address challenges. - Be a positive brand ambassador of organizations policy and procedure. Value proposition Ownership of End to End processes rather than sub processes and develop value proposition for customers. Costs (Savings and Efficiency) Show cost savings for the organization against agreed budgets Value addition to services for BC Agreed efficiency targets are met Proficiency in other processes - Demonstrate proficiency in other processes to enable cross-skilling - Broaden self skills and knowledge on at least one other service management process. - To provide support and business continuity. - Develop interfaces between processes to ensure effective service delivery. 4. ORGANIZATION related activities Contribute to the strategy building for ORGANIZATION in the following areas: - Improving customer satisfaction - Improving service delivery performance - Instilling service culture in the organization Contributing to the management/improvement of - Ensuring support and compliance for all internal and external (ex NAO) audits - Productivity improvements - Contribution and involvement in ORGANIZATION operational governance where required - Knowledge Management (Succession planning &amp; best practice adoptions) Information Security - Ensure that their workforce are aware of the information security policies and comply with them - Ensures that the team complies to ISO 27001 and IGA related requirements - Send account opening requests effectively - Disable accounts immediately for leavers and Absconders /on long leaves - Document and monitor / review access levels of his/her team - Provide security awareness and education to team - Manage Records to ensure compliance to Freedom of information act. - Ensure incidents of their respective functions are closed within SLAs Key relationships: (include internal and external) - External: regional management teams and key customers/stakeholders in country and at HQ. - Internal: HOD Other important features or requirements of the job (e.g. travel, unsocial/evening hours, restrictions on employment etc) May require to travel occasionally, work extended hours during training/hiring drives

Noida

Senior Manager - Service Delivery Leader - BPO 

Senior Manager - Service Delivery Leader - BPO  ,Job Description for Senior Manager - Service Delivery Leader - BPO  in ABC Consultants in  Noida for (9-14) years of experience. Apply Now!

Job Description for Senior Manager - Service Delivery Leader - BPO  in ABC Consultants in  Noida for (9-14) years of experience. Apply Now!