Currently we have an urgent opening with a Fortune 500 company & a global leader in e-commerce.   About the Role   Job Title - Senior Manager - Seller Experience  Location - Bangalore  Job Description  Prime responsibility is to drive Service Excellence within Seller Experience Team. Team responsibilities include the following (but not limited to):-  - Analyze reports and provide insights on seller experience metrics  - Drive and Lead process improvement projects   - Plan and devise mechanism for proactive/ reactive communication with sellers on both transactional and non-transactional aspects of business  - Loop-in the feedback from Sellers or Internal teams in an effort to build long-term, scalable processes  - Act as a point of contact for all seller communication requirements and allocate work. Interlock with Product teams in improving support to sellers  - Work closely with cross functional teams within Marketplace to deliver on business goals.  - Think through business requirements and translate into SOPs.  - Ensuring process adherence & compliance and resource planning.  - Effective Communication Ability to communicate with internal teams and convert into actionable items  - Ability to lead and motivate team. Act as a Subject Matter Expert for all product issues.  - Build the Seller Experience Team as the best support team across all Marketplaces  - Own, Plan & Conduct Performance reviews & appraisals for the team   Key Skills:   - Overall experience 7-10 years, with minimum 4-5 years experience of leading process improvement initiatives/ projects at a Leadership role  - Six-sigma BB/ Lean Certified and strong hands-on Experience  - Strong communication and interpersonal/ influencing skills  - Team management  - Project Management experience or PMP certified, preferred.  Harsha K P | Associate Consultant CareerNet Technologies Pvt. Ltd.

Bangalore

Senior Manager - Seller Experience - eCommerce 

Senior Manager - Seller Experience - eCommerce  ,Job Description for Senior Manager - Seller Experience - eCommerce  in CareerNet Technologies Pvt. Ltd in  Bangalore for (6-11) years of experience. Apply Now!

Job Description for Senior Manager - Seller Experience - eCommerce  in CareerNet Technologies Pvt. Ltd in  Bangalore for (6-11) years of experience. Apply Now!