Analyze workflows within and across departments to drive process improvement and identify customer enhancement opportunities throughout the company

Project management

Measure outcomes via ROI and formalized Customer Feedback Data

Build long-term, strategic relationships with all key stakeholders

Develop and continually enhance a strong understanding of business operations

Drive project scoping as related to business priorities

Establish a base-line on the delivery of solutions

Minimize business risk and keep user impact to a minimum during projects

Change Management leadership skills

Ability to collaborate, influence, and gain commitment from multiple stakeholders

Develop and deliver training materials to support process changes and standardization

Serve as mentor and guide for internal teams on the "art of the possible" for Process Automation

Partner with IT colleagues to deliver projects and ensure compatibility of all systems.

Requirements:

Set up and manage the Robotic Process Automation Center of Excellence (CoE);

Ensure the availability of the RPA delivery and the continuity of the support services;

Coordinate internally in the contribution of different service lines to the final service of the application (middleware, BI team, Datacenter, .);

Define and manage the budget for the RPA Delivery;

Manage the purchasing of licenses and external services needed for your service of the application;

Manage the quality of your service and report on it in monthly service reporting to our business units and the GMG management;

Initiate actions to improve continuously your service;

Manage the monthly releases of our application and ensure projects go live without disturbing the service of the application;

Ensure the incident management performance meets the SLA;

Ensure is the entry point for all infrastructure matters in your area

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