Senior Manager - Restaurant Excellence

It's a Sr Manager level - L8 role. The Individual will be reporting to Associate Director - Restaurant Excellence.

Educational Qualification:

- Essential: MBA in Operations or Business Management (Tier I/ II business schools)

Experience:

- Essential: 8 to 12 years of work experience in operations & new product development.

Duties and Responsibilities: Others

- Supporting New Product Development in the digital aspects and process training videos for the store teams

- Amplify Customer and Team Member experience through simplification of processes and standards

- Driving adoption of restaurant technologies, equipment rationalization, menu simplification, layout changes, and streamlining Team Member training and onboarding process

- Digitize field communication and elevate field engagement by redesigning key events

- Engaging with the Restaurant General Managers (RGMs) through innovative ways and supporting in the planning and implementation of RGM initiatives

- Building a sustainable business model through right-priced products, strategic use of value, healthy COS and Omnichannel meal bundles for team member ease

- Facilitating a smoother pick up / rider experience at POS

- Digitize TTT by bringing in new ways of digital training, communication to store teams for new product launches.

- Partner with cross functional teams to design, test and launch new fit-for-purpose Omni-channel packaging

- Digitize Input Metrics at store level, support Fz Business Coaches with the right data and insights to enhance operating standards.

Skills Required:

- Strong analytical and communication skills

- Excellent interpersonal skills

- Team player

- Excellent on follow-up and project management

- Ability to be an "action driver"

- High integrity

Stake holders:

- Internal: Cross functional teams like Marketing/ SCM/IT etc

- External: Franchise Partners