Senior Manager - Resolution Center - Insurance

Senior Manager Resolution Center

Location : Delhi/NCR

Education : Any graduate

Exp : 7-10 years

CTC : Max 12-13 lacs fixed

Skills Required :

- Candidate must be from Insurance Industry.

- Should have experience in handling teams for Inbound/Outbound calling.

- Should have good knowledge of SLA, SOP, Regulatory guidelines,

- Should have experience of managing IVR, dialer, Scorecard,

- Must have excellent communication skills.

- Achieve positive NPS and C-SAT scores as per company guidelines

- Handling Process Transition on account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

- By initiating new ideas related to process and ensuring the effective implementation as soon as possible with the support of team members

- Reduction in complaints arising out of misselling, facilitate efficient claim settlement and improve future persistency rates

- Generate incremental revenue through effective lead management and efficient tele sales process

- The role involves managing large teams and partnering with business partners for delivery of expected service standards

- Ensure that all high risk audit items get actioned in time scales committed to audit committee.

- Ensure that all audits and controls are in place as required by regulator and internal compliance.

- Ensure that all vendors are audited for process compliance and training needs at least once a quarter.

If feel interested kindly revert ASAP with CV & following details :

Current CTC:

Expected CTC:

Notice Period:

Vanita Duggal
Consultant
Experis, ManpowerGroup