Senior Manager - Recruitment - IT

Urgent opening for a Senior Client Services Manager: Recruitment function for one of our British retail and commercial bank RPO Clients.

Looking for someone with 12+ years of experience, with a background in Tech, who has managed a multifunctional team, and who possesses all the other skill sets necessary for a leadership position.

Location: Hyderabad

Exp: 12-20 years

Working hours: 5 days, day shift

Please Note: This is an RPO Model, wherein you would be a permanent employee with Flexability (AMS India), and you would be deployed to the client location (Not a contract role).

Purpose of this Job:

- To take ownership for the recruitment delivery, relationship management of business functions within a client ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved, and value is generated for AMS India.

- The role holder is aligned to a specific client / business function within a client and is responsible for team's achievement of recruitment delivery targets and KPI's, (both quantitative and qualitative) whilst successfully achieving the agreed budget.

- The CSM is responsible for building strong relationships with key client contacts, drives client satisfaction and best practice.

Key Accountabilities:

Client Relationship: 30%

Planning & Strategy: 10%

Communication & Delivery: 20%

Data & Governance: 30%

Account Management and P/L: 10%

Client Relationship:

- Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly

- Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS, reputation within the business acting in an advisory capacity

- Partner senior client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives and enable AMS to plan ahead

Planning and Strategy:

- Develop accurate hiring forecasts for the Business Unit(s) (BUs) supported and share with relevant AMS individuals

- Develop an effective sourcing and talent community strategy to meet the BU needs, working with the Sourcing Channel Consultant (if present on the account)

- Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability

Communication and Delivery:

- Build effective communication channels between the client hiring managers and the account team strengthening the relationship between AMS and the client

- Understand AMS people are a key market differentiator and genuinely committed to the development of direct reports and the team

- customer satisfaction are always priorities

- Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress

Data and Governance:

- Ensure data accuracy and review and analyse data to drive team performance

- Drive down non-compliance for assigned BU(s), increasing account revenue and profitability

Account Management and P&L:

- Work with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets

- Accurate financial forecasting and a deep understanding of the team productivity to enable resource management

- Manage scope creep and escalate accordingly to the senior manager / head of the account

- Lead and manage the on-site teams, driving the team to ensure that productivity, account profitability and

- Deliver continuous improvement projects and client specific projects

- Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately to relevant parties. Support and / or manage the implementation of changes

- Responsible for spotting business development opportunities and engaging with the Senior Manager / Head of Client Services

- Hold sound knowledge of recruitment model options and design in order to promote the benefits of an outsourced solution to the client

- Custodian of the client's Employee Value Proposition (EVP) ensuring the entire team are able to convey the proposition in a compelling way enhancing the clients brand presence in the market

- Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans

- Act as a Trusted Advisor to clients and team on resourcing related matters.

Account Management:

- Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account's commercial model, and their role in helping achieve its strategic priorities and KPI targets

- Ensure compliance with all assigned training and upskilling for direct reports.

- Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations

- <20% voluntary attrition

- x% retention of HIPOs within account

- Achieve year on year improvement on agreed metrics with AMS/Clients

- Achieve targeted year-on-year improvement in Client NPS

OPERATIONS, COMPLIANCE AND FINANCE:

- Profitability targets met (budgeted contribution and margin); any variances anticipated and signalled; costs fully managed (within control)

- INR. 0, liabilities for failed SLAs/ KPIs

- Achieve targeted year-on-year improvement in Candidate NPS

- Accountable for ensuring 100% compliance with all relevant legislation

- Accountable for ensuring 100% data integrity and reporting accuracy for all required ATS and CRM/manual tracker data fields, as outlined in the account operations manual

Knowledge, Skills and Experience:

- Experience of presenting to and solving issues for senior clients (e.g. HR Leaders, Heads of Business) and gaining their agreement to a course of action

- Ability to liaise with and influence all levels of management to agree a change of direction or new process

- Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g. decreased time to hire, increased quality of hire)

- Expert in behavioural / competency-based interviewing (both face-to-face and via the telephone)

- Experience in the use of recruitment technology and recruitment databases

- Track record of managing complex, high-profile recruitment projects and multiple campaigns

- Experience of people management and development