- Ensure team's performance in terms of compliance with SLAs - Ensure compliance with all process requirements is not less than 100% - Ensure adequate staffing in the project based on forecast - Ensure the Productivity Improvement plan is as per the contract (min) OR Organizational norms established. - Ensure Utilization is greater than 85% or achieve the targets set by the Organisation - Maintain and manage direct reports performance scorecards - Manage employee retention and engagement (Manage attrition within a target range and ESAT scores) Contribute to Recruitment (measure through participation in screening and interviewing candidates) - Business / Customer - Ensure adherence to quality norms and procedures - Oversee the accuracy of status reports for customers (internal/external) - Interact with customers (internal/external) and keep stakeholders apprised of the process performance - Identify and drive opportunities not limited to Cost Optimization, Process Excellence to enhance service delivery - Identify and drive opportunities to enhance customer experience Project/Process: - Support Knowledge transfer at the time of process transition from the business site. - Drive team to achieve process Service Level Agreements/metrics i.e. productivity and quality targets within the established timelines - Ensure compliance controls are met - Ensure documented process guidelines are followed; conduct periodical reviews for process adherence - Conduct ad-hoc Quality checks - Innovate ideas to error-proof the process and reduce manual interventions - Collaborate with training and development team to set up industry and soft skill training for the team - Maintain operations rigor around daily huddles, visual management, knowledge management, cross-training etc. People / Team: - Conduct regular 1-0-1s to gauge the pulse of the team members - Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues - Manage attrition and absenteeism - Direct Reports: Process Leads, Assistant Managers and Managers Team Size: 100-150 Education: - Graduate /Post Graduate in Science, BPT, Food and Nutrition graduates. Knowledge of CRM tools & MS office tools is a must. Minimum Experience required: Graduate with minimum 7 years of overall medical coding experience, with +36 months in a supervisory role having a span of control of at least 100-150 people. Should have experience in independently handling client calls and other communications. Should have exposure to US Healthcare process and medical coding

Chennai

Senior Manager - RCM Operations 

Senior Manager - RCM Operations  ,Job Description for Senior Manager - RCM Operations  in Vervenest Technologies Pvt Ltd in  Chennai for (7-10) years of experience. Apply Now!

Job Description for Senior Manager - RCM Operations  in Vervenest Technologies Pvt Ltd in  Chennai for (7-10) years of experience. Apply Now!