Senior Manager - Quality - BFS

- Lead the Process Quality vertical for Rupeek Sales & Ops Teams. the candidate will be responsible for setting up and managing a team of process auditors across various locations

- Understand complex processes, analyze, plan, and implement process improvement needs

- Identify opportunities for improvement in processes, Create a strong metric measurement which is representative of process performance

- Oversees the development of quality service delivery for assuring high-quality services that meet customer needs

- Develops, implements, and leads key process improvement efforts and influences cross- functional efforts

- To develop and implement a metric based process to review performance across all processes

- Provides coaching and mentoring to ensure effective completion of improvement projects and promote quality culture.

- To conduct action workouts and permeate the knowledge of lean tools in the organization.

- Execute and lead key projects delivering tangible results for the business, also aligning team members on key organizational priorities

Skills : 

- Strong leadership skills, interact with and influence multiple stakeholders, managing large teams across locations.

- Goal-driven, target-oriented, able to step back and look at the bigger picture, the person will also need to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved

- Strong analytical skills, ability to work with unstructured data. thorough understanding of Descriptive, predictive & prescriptive statistics Persona

- 7-10 years of relevant work experience, 3+ Years in managing the Quality function

- Six Sigma Black Belt Certified, Familiarity with statistical tools .