Senior Manager - Quality - Banking Captive unit

Industry - Banking / Financial Services / Broking

Category - Finance

Skills - quality, banking operations, mortgages

Job Type - Permanent

Description - This is a managerial position in a UK based challenger bank with a captive unit in India. The role entails ownership of the quality function in the operations and customer services unit.

Client Details : 

The client is a UK based challenger bank focusing on lending and mortgage based products. The bank is listed on the London Stock Exchange and is also a member of the FTSE 250 index.

Job Description

The key responsibilities for this position are listed below:

- As a leader in the group's first line of defence, you will be responsible to oversee all level 2 quality procedures across customer channels and brands within the firm

- Ensure high quality of service to both internal and external stakeholders

- Ensure that the risk matrices and procedures are constantly updated and approved as per regulatory guidelines

- Ensure timely identification, reporting and resolution of quality issues within the group. Also ensure root cause analysis and corrective actions are tracked through to closure.

- Manage a team of 40 individuals spread across the above functions and liaise with local and onshore stakeholders

Profile : 

The successful candidate should fulfill the following requirements:

- Overall 12-15 years of work experience in the financial services industry

- Thorough understanding of savings and mortgage based banking products

- Prior experience in risk and control functions in an MNC banking environment

- Working knowledge of ethical standards, BCOBS, MCOBS, DISP and investigation of MPPI claims

- A proven team management and leadership track record

Job Offer : 

This is a unique opportunity to work in a banking captive unit that functions in a highly integrated manner. The position offers great exposure to various products and onshore stakeholders while performing the quality function.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Pranav Agarwal on +91 124 452 5423.

Contact - Pranav Agarwal - +91 124 452 5423

The Apply Button will redirect you to website. Please apply there as well.