Senior Manager - QMS - IT

Responsibilities:

- Excellent knowledge of Applications / Infra, systems, software, technologies, communications and suppliers to support the delivery of quality systems & Understanding of QMS design and their implementation.

- Considerable experience of or exposure to, a ISO Certification implementation, Considerable experience of, exposure to ISO27001 & CMMi implementation, Experience of service delivery in a QMS environment.

- Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities

- Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements

- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance

- Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality KPIs

- Communicate with stakeholders the impact of technology change and potential effects on Operations and Delivery

- Contribute to new business initiatives and projects and review and communicate the impact on IT operations, Deliveries activities

- Develop the Quality Management system, striving for best in class products and business practices to deliver to the customer's expectations, managing teams and projects across the business

- Working with operating staff to establish procedures, standards, systems and procedures

- Ensure that corrective actions are delivered and non-compliance issues are resolved on time

- Writing management and technical reports and customers- charters

- Determining training needs

- Acting as a catalyst for change and improvement in performance and quality

- Monitoring performance

Key Skills

- Professional qualification in quality system management and/or significant experience in a similar role

- Excellent communication skills and an ability to build strong working relationships

- Strong people management and technical skills

- Ability to translate technical concepts

- Innovative thinker - turn customer requirements into workable solutions

- Excellent time management skills

- Process orientated