Senior Manager - Project/Program Management - Retail

- Proven experience in global delivery of ADM services

- AM Program Governance, Excellent Service Level Management Skills, Expertise in Managed Services delivery

- Good knowledge in ITIL processes

- Prior Production Support experience, Excellent Communication and Customer Management

- Strong Analytical/Problem solving skills

- Exposure of Project Financials and key levers that influence profitability

- Manage delivery in multivendor environment

- Proven track record of managing project deliverables on time, under budget and quality

- Ability to quickly get plugged into the Account team and gain understanding of Account Plan and key client and internal stakeholders

- Pro-active Risk and Escalation Management

- Strong Communication skills and ability to confidently communicate a point of view

- Should be hands on, get into details of engagements. Rolling up sleeves when necessary

- Collaborative approach, both within the firm and with the client organizations

- Should be ready to work in India and UK shifts based on project requirement.

- Work from Mumbai and Pune with base location as Mumbai.

- Ready to work on flexible timing based on work need.

- Good to have experience in managing retail customers