Senior Manager - Process - PMO - Financial Services

PMO/Senior Manager

Knowledge & skills for Process Specialist :

- Elicit existing processes and document Current State, analyze change & identify best practice to determine Future State, perform Gap Analysis to determine impact to business

- Develop and document new or changed processes and communications

- Establish workflow processes and efficient task management

- Gather and analyze documentation to ensure correct understanding of terms and conditions

- Support test team activities including triage and impact analysis

- Participate in project rollout activities including development and delivery of training and support for business users

- Contribute to developing new artifacts for re-use and to improve efficiency

- Previous experience in the financial services industry, particularly superannuation

- IIBA qualifications Entry Certificate in Business Analysis (ECBA), Certificate Competency in Business Analysis (CCBA) or equivalent