Senior Manager - Process Excellence - PNC Insurance

Role: Process Excellence - Sr. Manager

Location: Pune

Shifts: 2 PM - 12 AM IST

Role Summary:

- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

- Drive continuous improvement projects as a project lead and mentor the green belt projects parallelly with operations/delivery/client

- Well versed with basic and advance project management methodologies and problem solving techniques

- Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams

- Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases

- Participate in exploring solutions for problems and process bottlenecks

- Actively contributes to change implementation initiatives on the floor

- Reports issues related to problems/opportunities to transformation leaders

- Play pivotal role in executing transformation governance model to build the continuous improvement culture

Desired Candidate Profile:

- Must have 10 years of work experience with minimum 5 years of relevant experience

- Domain exposure in PNC Insurance

- Must have excellent analytical, presentation & communication skill Should be a self-starter

- Must be certified Lean/Green Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology