Senior Manager - Process Excellence - F&A Domain - BPO

- Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency

- Establish positive working relationships at senior levels with functional heads.

- Zeal to build a culture of continuous improvement and innovation.

- Flexibility and initiative in achieving the desired outcome

- Coach, guide and support team to achieve team, department and strategic objectives.

- Manage and execute as per plan key cross functional cross geography organizational initiatives.

- Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification

- Support idea generation initiative across the support function.

- Design and facilitate problem solving workshops / kaizen events / design sprints.

- Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.

- Support end to end deployment of Intelligent Automation (IA) by identifying opportunities, documenting requirements and support deployment.