Senior Manager - Process Excellence - BPO/ITeS

- Qualified MBA with 10 years of in consulting experience with extensive experience in all facets of process engineering, Change Management, Transformation & Improvements

- Certified Six sigma & lean six sigma tools & methodology, Various Lean principles

- Process improvement, change management, operational excellence, Transformation, Business & Data Analytics

- Proficient in handling end to end implementation of Transformation projects, Process Designing & re designing & process development and deployment

- Substantial experience in engaging with various stakeholders & leadership for strategy formulation

- Expert in creating Business Requirement Documents, Functional Specific Documents

- Data reporting, Data visualization, Risk Forecasting, Risk Mitigation & Business continuity Planning

- Performing various functions like Process Mapping, Project Management, Gap Analysis, Business Process Re-engineering, Upgradation of Operational Risk Management Framework, Feasibility Study and Mapping with System, Cost benefit analysis, Business continuity planning etc.