Senior Manager - Process Design - Profitability & Scalability

Work with a new-age, reliable logistics platform aiming to disrupt on-time delivery with ultimate efficiency! Read more.

Our client is a leading intra-city delivery solutions provider, that focuses on sorting out the largely unorganised logistics space in the country. It is also an aggregator of inter-city mini trucks and large transport vehicles for the Retail, Ecommerce and FMCG sectors. Their app is a platform used by their clients and truck owners, providing GPS enable vehicles, 24X7 support, economical pricing and multi-capacity loaders. Truckers can use their location and choose their transport jobs, while the companies get to pick the drivers as per their ratings.

With a fleet of over 44000 trucks and clients like Britannia, Bisleri, Amazon, Flipkart, Metro CashnCarry, Gati, Delhivery and more, the 5-year old platform has raised over $20Mn across multiple funding rounds. Founded and led by IIT-KG alumni, the company has operations in major cities across the country and looking to make inroads in other sectors and verticals.

As a Sr Manager Process Design(Profitability and scalability), you will be responsible for managing performance, measuring, analysing and then driving initiatives necessary to improve it. This position offers a broad exposure to various business, financial and technical teams within the company.

What you will do:

- Working closely with the Head of Operations Design towards creating most profitable and scalable business

- Understanding the different business cost components and inefficiencies from an operation standpoint

- Effectively balancing long term and short-term projects to ensure optimal utilization of resources and effective delivery of results

- Coming up with game-changing improvements in partner and customer experience

- Defining, designing and launching pilot projects to verify the applicability of the suggested improvements

- Interacting with multiple stakeholders from different functions for implementation of the suggested improvements

- Formulating strategy, journey and concept design, qualitative research and partnering on implementation

- Developing a culture of continuous improvement and step changes within team and across cross-functional teams that helps to optimize customer and partner experiences at all touchpoints

Desired Candidate Profile :

What you need to have:

MBA/ engineering from premier Institutions

- 4-7 years experience with at least 3 years in areas relevant to operations or operations design (for Pre MBA profiles)

- 2-4 years experience with at least 1 year in areas relevant to operations or operations design (for MBA profiles)

- Experience in working on marketplace/ blue-collared mobile products

- Deep analytical thinking and problem-solving abilities

- Strong data and analytics capabilities

- Product mindset and problem-solving ability

- Ability to look at the big picture while solutioning