Senior Manager - Process Design & Automation - FinTech

Senior Manager - Process Design & Automation - FinTech 

Our client is a Indian e-commerce payment system company headquartered in Bangalore.

The job roles and responsibilities are:

- Work with leaders to strategize better customer experience through automation along with process design

- Defining problems statements, designing solutions, driving the solution through automation & process design

- Reporting & tracking project value drivers, NPS/CX impact & efficiency improvements

The Successful Candidate should have:

- At least 8-12 years of experience in leadership & business transformation roles (e-commerce / software / product technology companies would be preferred)

- An understanding of AI/ML landscapes for tools that influence customer experience

- Great stakeholder management skills & process redesigning skills