Senior Manager - Presales & Transformation - BPO/ITeS

Location: Pan India

Mandates: Contact center experience in solutions/presales and No IT background.

Profile - Customer Experience/ contact center Solution lead

Responsibilities : Broad responsibilities include: Responding to RFI, RFPs, data-led consulting solutions, collaborating with various groups to gather inputs, and preparing for RFP and RFI responses.

The ideal candidate will have demonstrated success in the following areas:

- Designing generative-based contact center solutions

. Advisory services designed to help them solve their most complex business and technology challenges

- Innovation

- Customer-centric mindset: having the mindset and experience to understand exactly what customers need and want

- Leading and working with cross-functional teams in support of business priorities.

- Leading and driving change and innovation against the headwinds of existing culture, processes, and incentives and across multiple departments.

- Solving problems quickly, thinking strategically, and driving data-driven decision-making.

- Generating and communicating strategic analysis and business insights.

- Third-party relationships and innovative partnerships

Preferred Qualifications :

- Demonstrated experience in customer contact applications, CRM, Digital Solutions and Channels, tech infrastructure up to date with recent advances and trends in the customer contact space

- Demonstrated experience leading or developing high-quality, enterprise-scale software products using a structured system development lifecycle

- Prior experience in a technical role within a sales organization

- Superior presentation skills.

- Proven success as an individual contributor, as well as a track record of strong positive teamwork, proactive collaboration, and effective problem resolution.

- Someone who is inspirational and visionary and can bring along others with positivity and energy.

- Excellent communication, flexibility, and time management skills.