Senior Manager - PMO & Support - Infrastructure Engineering

Position: Senior Manager PMO & Support - Infrastructure Engineering (Leading MNC IT Company)

Role:

- This role will support the complete set of infrastructure solutions and operations for all functional groups supporting their applications and services

- The individual is also responsible for understanding the business, assist and advise on the prioritization of projects, and help drive IT strategy in support of the overall business strategy

- Prioritization, coordination, and flawless implementation of all business and technology projects

- Works collaboratively with global technology functions to deliver technology standards across the regions and maintains adherence to corporate policies

- Provide input on budget requirements for areas of responsibility.

- Aligns implementations across the global team, ensuring budgets are maintained and resources are allocated effectively.

- Accountable for personally driving defined transformation programs to reduce cost, improve efficiency, increase availability, and improve overall quality of service delivery.

- Accountable for the adherence to all compliance processes and ITIL controls.

- Manage and report the financials tied to the infrastructure and human capital to support the business

- Monitor Application support provided by the business /application owners / third party for the business aligned to:

- 24x7 Production Availability/Stability Support Issues

- Change Request (CR) Execution and Validation for Infrastructure CRs

- Support Infrastructure Environment Hygiene Initiatives

- Operationalization - documentation, DR/BCP exercises, alerting/monitoring, automation

- Provide Operational and Infrastructure expertise to the development process

- Manage application profiling data for performance and capacity

- Ensuring application software versions are up to date

Requirements:

- Bachelor's/Master's degree or equivalent work experience.

- 12-15 years of related technical and business experience.

- Demonstrated experience in setting up and managing PMO by establishing data collection, management and presentation.

- Prioritization of projects in an agile environment and liaising with stakeholders to ensure timelines are met.

- Demonstrated experience in executing compliance and security requirements to the highest industry standards, as well as execution of disaster recovery strategy.

- Expert knowledge of IT functions, infrastructure engineering, Agile/DevOps

- Has strong expertise in data driven management and setting up governance & reporting.

- Effective data visualization, automation (Power BI, Tableau, Advanced Excel, PowerApps)

- Strong reporting, data analytics, PMO / Governance, data visualization, impactful presentation and MIS reporting skills

- Strong business operations management relationship management skills and ability to work in a matrixed organization influencing beyond the current group

- This role requires infrastructure engineering and operations, project management/ DevOps, strong data analytics, visualization and reporting skills

- Has successfully coordinated and implemented numerous large and complex engagements globally and can manage multiple, global projects simultaneously.

- Understanding of ITIL Frameworks and major security frameworks such as NIST.

- Support in driving transformational improvements to the SDLC (e.g. Agile, Continuous Integration/Continuous Deployment)

- Comfortable with the context and content of the Banking/ Payments industry and IT Infrastructure spaces

- Possesses strong knowledge of emerging technology and the application of the technology in global environments

- Strong written and oral communication skills.

Location: Pune/ Chennai

This position is for a Client of Vertex Corporate Services which is a Leading MNC IT Company