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30/11 Namrata
Recruitment Executive at Conjugate Consulting & Outsourcing Pvt. Ltd.

Views:402 Applications:103 Rec. Actions:Recruiter Actions:29

Senior Manager - People Service Delivery - Oil & Gas/BFS/BPO (12-15 yrs)

Mumbai/Pune/Bangalore Job Code: 1187389

Sr. Manager - People Service Delivery


- ~12+ years in Hire to Retire of Shared Services / GBS / Outsourcing Service Delivery Experience in large complex global organizations or large global providers. Must have worked in or with KPOs/BPOs

- Proven experience in designing and implementing Service Delivery Management frameworks

- Ability to work with Service Provider to ensure effective service performance in line with service level agreements

- Thought leadership, strategic thinking, strong analytical and continuous improvement skills

- Flexibility in working different time zones as-and-when support is needed given the global nature of the role

- Strong change management and effective project management skills

- Strong influencing skills and the ability to effectively negotiate and balance the needs of key stakeholders.

Women-friendly workplace:

Maternity and Paternity Benefits

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