Senior Manager - People Service Delivery - Oil & Gas/BFS/BPO

Sr. Manager - People Service Delivery

- ~12+ years in Hire to Retire of Shared Services / GBS / Outsourcing Service Delivery Experience in large complex global organizations or large global providers. Must have worked in or with KPOs/BPOs

- Proven experience in designing and implementing Service Delivery Management frameworks

- Ability to work with Service Provider to ensure effective service performance in line with service level agreements

- Thought leadership, strategic thinking, strong analytical and continuous improvement skills

- Flexibility in working different time zones as-and-when support is needed given the global nature of the role

- Strong change management and effective project management skills

- Strong influencing skills and the ability to effectively negotiate and balance the needs of key stakeholders.