Senior Manager - Organizational Development - Healthcare BPO

Enrich & Enlight is an Executive Search Consulting co, specializing in Middle & Senior Management positions for the selected clientele. We are associated as recruitment partner with reputed organizations in IT, ITES, KPO, Publishing, Consulting and manufacturing industries supporting across India having branches in Chennai and Bangalore.

We have a vacancy with details below :

Role - Senior Manager Organizational development

Location - Bangalore :Hybrid mode

Shift - 12pm-9pm IST

Our focus is on identifying a candidate with pertinent experience in behavioural training, soft skills, and leadership development.

- While content development is part of the role, external vendors are used to a limited extent. The selected individual will also conduct training sessions themselves; this is an individual contributor (IC) role.

- The intended audience for these training efforts comprises managers and individuals in higher roles.

- Possession of a psychometric assessment certification is considered advantageous, and additional certifications are viewed positively.

- The work model is hybrid, and the working hours are from 12 pm to 9 pm.

Objective and responsibility :

1. Primary responsibilities :

a. Customer related:

- Help improve and build the OD culture and vision in all processes within the Business and deploy strategic people development plans

- Serve as an effective business partner, supporting the development, implementation and delivery of Learning Solutions

- Develop, implement and facilitate training programs (Behavioral and Leadership) for target audience

- Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team through training, coaching and OD projects

- Ensure regular and effective stakeholder interactions

b. Financials related :

- Plan the implementation and facilitation of activities and events to ensure that operations are managed effectively within authorized budgets

c. Process related :

- Develop/ Deploy evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness

- Implement Performance management tools and techniques

- Identify skill and knowledge requirements for Processes through TNIs

- Actively pursue self-improvement opportunities through on the job processes

Knowledge:

- Deep knowledge of Adult Learning principles, techniques to engage participants in the virtual and F2F environment, coaching and project management

- Good understanding of business & its functionalities in general and service industry

- In-depth Knowledge of Leadership Development & Behavioral Concepts

- Excellent analytical skill and knowledge of related tools will be preferred

- Knowledge of LMS, learning tools and virtual collaboration tools essential

Skills:

- Excellent facilitation, coaching (both in the virtual and F2F environment) and organizational development skills targeted towards employees across levels.

- Proven client relationship and consulting skills

- Good Interpersonal skills and expert in leading teams across locations

- Proven ability to analyze client needs and agree on client specifications for learning content/materials

- Ability to handle and deliver many and diverse projects and tasks including partnering with external entities (as required)

- Excellent listening, oral, and written communication skills.

Attitude :

- Positive outlook towards challenges and problem-solving

- Highly motivated to engage a group of individuals

- Self driven and Assertive

- Enthusiasm, flexibility and creativity at work

- Strong technical/operational knowledge

- Ability to work in a diverse environment

Domain expertise, if any:

- 5+ years proven success as an internal/external trainer in behavioral/ managerial training and development practitioner with experience in coaching, mentoring and delivering talent development projects to fulfill business needs.

- An understanding of the Healthcare BPM specially Provider Business will be an advantage