Senior Manager - Order To Cash - KPO

SR Manager O2C - Reputed KPO - Mumbai

Key Responsibilities:

Core operations:

- Manage the tasks of the resources under his/her allocation, including setting the monthly deliverables

- Review billing report and compare with budgets and analyse further when budgets are not met, correspond with leads from operational departments as necessary to determine if write offs required

- Ensure proper fees are billed to clients based on agreed pricing

- Management of team to ensure monthly deliverables are adhered to

- Is familiar with a variety of the company's services, practices and procedures

- Relies on extensive experience and judgment to plan and achieve goals

- Responsible for the development and training support for those being managed

- Provide support to the Department head on billing questions received both from internal/external clients

- Investigate billing questions and determine if a case needs to be raised for issuing credit notes as appropriate

- Review and/or prepare adhoc analysis/reporting and client statements upon request

- Knows and manage client portfolio and the special requirements under each relationship

- Has ownership of the client portfolio and ensures the billing data is up to date in all systems and control schedules

- Review of the billing reports to approve proposed time moves and raise queries when further information needed

- Approve affiliate invoices in workflow to ensure assigned to correct work orders and raise queries when further information needed

- Review and approve billing correspondence to clients.

Process execution and Improvement/ SLA/KPI:

- Adhere to the specific steps as per the defined billing SOP. Prepare and update SOP as per business requirement.

- To ensure that invoicing (and other defined output) are delivered as per the agreed TAT/SLA.

- Identify the operations gaps, propose "to be" process to the reporting manager with pros and cons evaluation, and implementing the required process within the agreed timelines,

- Drafting SOPs in conjunction with the existing process and making necessary modifications as and when required.

SAP Migration and implementation:

- Play a vital role in ERP migration and implementation. Ensure accuracy and completeness of the transition from the existing ERP to SAP by performing necessary validation checks.

- Should be flexible in learning, understanding and managing the operations in the new accounting system.

- Identifying the existing scenarios within the existing ERP system and ensure such scenarios are operating effectively in the new accounting system.

- Escalating the team queries related to SAP to the designated team and reporting manager and assist the billing team members in timely resolving their queries.

Reporting /monitoring:

- To Identify and track errors while invoice issued by the billing team and propose necessary control measures to minimize such errors.

- To review, monitor and present the statistics of the whole billing operations including for each of the control point (Volume, TAT, SLA, KPI, Error rate, query invoices, Escalation cases, etc.).

Documentation:

- Ensuring proper documentation is available all the time with appropriate backup and supporting information

Connect with clients/Coordination with internal teams:

- Liaise with clients to resolve the outstanding queries.

- Connect with internal teams on a regular basis for the efficient and effective resolution of queries.

- To support to the manager and department as and when requested