Senior Manager - Operations - Insurance

Senior Manager- Operations

The main duties are to support the COO in his role which is as follows:

- Ensuring smooth processing of New Business Activities and achieving the agreed TAT and SLA with Sales.

- ETE conversions from branch- vendor-other departments-new business.

- Managing New Business helpdesk for sales & branches with quick & quality response

- Internal Risk & Quality Team Driving quality in all processing handled at NB level.

- Ensure all NB activities are done within the prescribed IRDA TAT and as per the prescribed IRDA regulations

- Handle the entire New Business team of 24 Members and 10 off roll team members.

- Reduce the per policy cost of NB processing.

What tasks out of the above outlined are daily tasks :

- Ensuring smooth processing of New Business Activities and achieving the agreed TAT and SLA with Sales.

- ETE conversions from branch- vendor-other departments-new business.

- Managing New Business helpdesk for sales & branches with quick & quality response

- Internal Risk & Quality Team

- Driving quality in all processing handled at NB level.

- Ensure all NB activities are done within the prescribed IRDA TAT and as per the prescribed IRDA regulations

What tasks out of the above are frequent tasks (happen 2-3 times in a week)

- Driving quality in all processing handled at NB level.

- Ensure all NB activities are done within the prescribed IRDA TAT and as per the prescribed IRDA regulations

- Handle the entire New Business team of 24 Members and 10 off roll team members.

- Reduce the per policy cost of NB processing.

What tasks out of the non-frequent task (happen once in a week or month) :

- Submission of quarterly compliance certificate.

- Handle Company level data patch items.

Qualification :

MBA with excellent academic record and experience in an Operations team