Senior Manager - Operations Excellence - BFS

-  Degree in Engineering or Equivalent

- 10+ years of experience in driving independent Green Belt/Black belt six sigma projects and lean transformation projects.

- Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking

- Formulate strategies in order to meet the business requirements, customer deliverable as well as ensuring the departmental performance against goals.

- Assist with the definition of potential projects to support the future growth of the business by identifying, quantifying and comparing potential projects, and playing an active role in the prioritization process

- Lean Six Sigma Certifications are required along with demonstrated process improvement results (Green Belt Certification is minimum, Black Belt preferred)

- Project management and Process Mapping experience

- Thorough knowledge of mortgage operations, procedures, and operational regulatory compliance a plus

- Strong Data Analytics Skill experience in Minitab, Excel and Other Statistical Tools

- Knowledge on Customer Support / Contact center / e-commerce processes