Senior Manager - Operations - eCommerce

About the Role:

Job Title - Senior Manager (Operations)

Location - Bangalore

Salary: Depends on the experience

Notice Period-Should be less than 45 days.

Industry-Internet/E-Commerce/Online

Institute-Candidate should be from Tier1 institute.

Job Description:

Prime responsibility is to manage Seller Relationship operations.

Seller Relationship includes managing business relationship with the sellers, driving business growth, enabling sellers to boost their online business, providing appropriate avenues to them to promote their products competitively, serve as an escalation path to support their transactional requirements and challenges, etc.

Own day-to-day operations; which includes team management, ensuring process adherence & compliance and resource planning.

Work with team to ensure all business deliverables are met - revenue metrics, business quality metrics, etc.

Seller Management; in terms of both proactive and reactive approach to drive right seller behaviour.

Strategic orientation- Bring in long term perspective while solving for business/seller issues. [Build scalable, repeatable processes as solutions].

Work closely with cross functional teams within Marketplace to deliver on business goals.

Think through business requirements and translate into SOPs.

Periodic performance reviews with the team and key business stakeholders.

Key Skills:

Strong leadership abilities

Business Development and Account Management

Strong communication, interpersonal skills

Team management

Process Management.

Competencies:

Logical Thinking/Analytical ability:

Able to see logic in arguments, back any argument with data, ability to identify problem areas, analyse root causes for issues and recommend solutions.

Leadership: [Behavioural]

Ability to get things done through the team, prioritization and delegation of responsibilities, act as a mentor, develop process skills in the team, maintain composure in demanding situations, maintain cordial working environment for the team, motivate the team and drive for results.

Stakeholder Management:

Manage working relationships with different teams; maintain timely and appropriate communication with all stakeholders, end to end closure of deliverables.

End-to-end Process Understanding

Be the point of escalation for the process. Recommend proactive solutions for process bottlenecks to the HOD.

Be an expert in understanding & driving the process. Should have process mind set to problem solve.

Adaptability & Flexibility [Behavioural]

Is open to change, readily accepting modification to own actions and processes, in line with changing organizational or customer needs.

Is able to work through situations or issues involving ambiguity by systematically evaluating options and establishing appropriate action plans

Is able to readily accept new technology and apply it to the work.

Collaboration & Continuous Improvement [Behavioural]

Is able to resolve conflicts within functions by leading discussions/ negotiations

Is able to coach managers on effective team management and collaboration techniques

Is able to create a culture of innovation and application of leanings to drive enhancements in business processes.