Senior Manager - Operations (West) - B2C
Skills - Operations, Excellence, Cost Reduction, Rationalization, Linehaul, Pick Up, Delivery, Performance Management, MBo, PBO, Negotiation, B2C
Job Type - Permanent
Description - A chance to work with the Industry's leading brand in a high visibility role as a part of the senior management team. The person will be the strategic driver, planning, implementing and ensuring execution of all Operations activities for the business.
Client Details :
Our client is a globally leading MNC in the logistics services space and have been present in the subcontinent for more than 3 decades. Touted as a Great Place To Work regularly, they have aggressive growth plans for India which will be significantly impacted by their Operations function. They are looking for a Senior Manager Operations to be based out of Mumbai.
Job Description:
The incumbent will report to the Director Operations and be responsible for:
- Achieve optimum performance levels by communicating a compelling vision & purpose, translating corporate requirements into meaningful & practical local actions & targets.
- Using effective management tools (MBO/PBO process, PRs, best practices etc.) to set balanced objectives that ensure achievement of corporate vision & goals.
- Achieve operational excellence & the optimal customer experience by correctly implementing & following established corporate operational processes.
- Use robust methods & tools to manage the budget & ensure that all costs are regularly reviewed and controlled within agreed limits.
- Initiate & adhere to all local country employee & legal consultation or approval requirements.
- Manage and control diverse aspects of safety & security for an assigned area /location ensuring ongoing compliance with defined company standards & wide-ranging legislative requirements. Monitors, measures performance & takes appropriate actions to achieve/exceed operational targets.
- Contribute to optimum profitability by identifying & recommending revenue generation and cost reduction initiatives.
- Identify significant cost reduction opportunities & develop & recommend an appropriate business proposal.
- Develop and maintain an effective network of contacts, both within and outside of business including key contacts within Company, Customers businesses, Customs and other regulatory & professional organizations. Use these contacts at appropriate times to achieve optimum results for the business & Customers.
- Identify & engage with relevant stakeholders & decision makers to ensure a holistic approach & achievement of the strategic business objectives. Includes creating and fostering a safety/security focused culture with employees & vendors.
- Advises & informs Customers on relevant requirements & specific actions needed for their specific business.
- Negotiations with works councils, unions, etc and leading/supporting interactions with external bodies (airport or transportation authorities, fire & emergency departments, customs etc) to gain input, agreement or approval.
- Ensure the development &/or implementation of effective performance measurement tools & processes to record & track key aspects of Company & vendor operational performance (service, people, profitability etc.) within an established operation.
- For areas not covered by corporate processes (Customer requirements, facility constraints, linehaul, equipment etc.) , identify, develop & implement local processes & procedures to maximize efficiencies.
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