Senior Manager - Operations - AR RCM - Healthcare BPO

Senior Manager - Operations - AR- RCM - US Healthcare

Responsibilities:

- Oversee all aspects of the revenue cycle and Manages the Voice team

- Manage section-based resources, aligning them with best-in-class performance metrics in specific categories of revenue cycle

- Development and implementation of a client wide revenue cycle integration model that coordinates and aligns the resources deployed

- Organize, manage, and monitor the performance metrics of the team

- Maintain and monitor revenue cycle metrics for assigned client and provide strategies for dynamic improvement

- Provide and analyse data and undertake measures to improve efficiencies

- Prepare operational reports and analyse reflecting progress, adverse trends and appropriate recommendations

- Train staff as appropriate/required on revenue cycle activities and practices

Requirements :

Must have:

1. BPO Operations min 8 yrs in healthcare (RCM-AR)

2. Revenue cycle management Accounts receivable experience

3. Direct management of the team with at least 80 + members

Others:

- Good analytic skills and expertise to be proficient in revenue cycle operations

- Strong ability to interpret nature of patients- call in different specialties

- Ability to communicate, have excellent interpersonal, listening skills and organizational skills

- Account team leadership experience leading 80+ individuals

- The performance record of achievement with great people management & leadership skills

- Well informed about current Revenue cycle concepts and best-practices

- Flexibility to work in night shifts